HOV Confidence Guarantee

We want customers to feel completely confident ordering from HOV Collections. This guarantee demonstrates our confidence in the quality of the products we curate.

Not satisfied? Keep it.

If you are a genuine customer and are not satisfied with your purchase, contact HOV Collections within 14 days after delivery. Once your claim is approved, we will refund the eligible product price to the original payment method. You are not required to return the product and may keep it.

Damaged during delivery? We’ll replace it.

Report delivery damage within 7 days after delivery and provide clear photos or video showing:

• The damaged product
• The packaging
• The shipping label

Once the damage claim is approved, we will send a replacement at no additional cost. The damaged product does not need to be returned.

How to make a claim

Email us at k3lwinkh0r@gmail.com and provide:

• Your order number
• The reason for the claim
• Clear photos or video for damage, defects or incorrect items

HOV Collections aims to respond within 2 business days.

Refund processing

Approved refunds are returned to the original payment method. Banks and payment providers may require additional processing time before the funds appear in your account.

Fair-use conditions

• The guarantee is intended for genuine personal purchases.
• It normally applies once per customer, household, delivery address or substantially related order unless HOV Collections approves otherwise.
• HOV Collections may reject fraudulent, deliberately damaged, repeated, abusive, resale or commercially motivated claims.
• Claims containing incomplete or misleading information may be rejected.
• Claims outside the stated timeframe may be rejected.
• Original delivery charges, duties, taxes and optional shipping protection are non-refundable unless applicable law requires otherwise or HOV Collections caused the issue.

Nothing in this policy limits mandatory statutory consumer rights.